Keeping Up at Serene Spirit
Important Updates
INSURANCE UPDATES
INSURANCE NETWORKING UPDATES 9/3/24
Please note that credentialing & contracting with new insurance companies can take 3-6 months
As of 9/1/2024 SSMHC will no longer accept new patients with Health EZ insurance
America’s PPO Network acceptance begins January 1, 2024
First Health Network, which includes Aetna & Preferred One acceptance begins June 1, 2024
Requests to join HealthPartners has been denied. SSMHC plans to reapply in the future.
If there are any other insurance companies you feel is important to work on contracting with, please contact Tatyana - billing@serenespiritmhc.com
OFFICE & STAFF UPDATES
Dustin Dean will be transitioning from Serene Spirit and will continue to see current patients until 2/1/2025. All patients should receive a letter regarding continuing care in the mail.
Dale Nasby will be retiring from patient visits by 1/1/2025.
Sydney Lane will begin seeing patients by 12/1/2024. Current Serene Spirit Clients can get on a waitlist to see Sydney by emailing office@serenespiritmhc.com. All new patients please fill out a New Patient Request form from our website.
PATIENT STATEMENTS
October 2024 Statements sent 11/26/2024
October statements have been submitted to patient portals. Emailed statements were submitted 12/3 and mailed statements will be sent out by 12/6.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
August & September 2024 Statements
August Statements were submitted 9/26/24 by portal ONLY. Due to Hurricane Helene, other forms of patient statements were not able to be sent out.
September statements have been submitted 10/30/24. Paper and emailed statements will be sent out by 11/8.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
July 2024 Statements sent 08/30/2024
June statements have been submitted to patient portals. Emailed statements were submitted 9/3 and mailed statements will be sent out by 9/6.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
June 2024 Statements sent 07/26/2024
June statements have been submitted to patient portals. Emailed statements were submitted 7/26 and mailed statements will be sent out by 7/30.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
May 2024 Statements sent 06/29/2024
May statements have been submitted to patient portals. Emailed statements were submitted 7/9 and mailed statements will be sent out by 7/12.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
April 2024 Statements sent 05/28/2024
April statements have been submitted to patient portals. Emailed statements were submitted 6/10 and mailed statements will be sent out by 6/14.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
March 2024 Statements sent 05/02/2024
March statements have been submitted to patient portals. If you have requested an emailed or mailed statement, please allow an additional 5-7 days to receive.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
February 2024 Statements sent 04/01/2024
February statements have been submitted to patient portals. If you have requested an emailed or mailed statement, please allow an additional 7-10 days to receive. We apologize for the delays.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
January 2024 Statements sent 02/26/2024
January Statements have been submitted to patient portals. If you have requested an emailed or mailed statement, please allow for an additional 3-5 days to receive your statement.
If you have additional questions, please reach out through your patient portal or submit an email to billing@serenespiritmhc.com
Attention Serene Spirit Clients
On February 6, 2024 ALL patients with a balance received a statement in their patient portal containing information on appointments and balances from 2023. Please review your statement carefully to confirm all charges and payments are as expected. If your insurance coverage seems insufficient, please consult your benefits package and call the customer service number on the back of your insurance card before reaching out to Serene Spirit.
If you have any additional questions regarding your statement, please send a secure portal message to Billing OR submit an email to billing@serenespiritmhc.com.
For balances lower than $25, no payment is due at this time. Patient’s with a balance greater than $25, please submit a payment.
Payment options available:
Credit card payment through your patient portalCredit card payment over the phoneMail in checkIn-person cash with exact changeAutomated Payment Plan*
Moving forward, patient statements with a balance greater than $25 will be sent through your patient portal at the end of every month unless otherwise specified.
* To set up a payment plan, please email Shanda at admin@serenespiritmhc.com
PORTAL UPDATES
Attention mobile device users who have not yet downloaded MYIO for telehealth
Effective June 1st, anyone wishing to join a telehealth session with a mobile device will need to download the MYIO app rather than launching a session from a browser.
What if I don’t have a patient portal?
A MYIO portal login is not needed if joining through a guest access link, but the user will need to download the MYIO app prior to their session.
Step 1: Download the MYIO app (it is not necessary to enter a username and login even though it will prompt you to do so)
Step 2: At the time of your appointment, a guest access link will be emailed to you. The link will take you directly into the MYIO app where you can join the session.
What if I am already using the MYIO app to connect to telehealth sessions?
Those patients who are already connecting to telehealth sessions on a mobile device through the MYIO app can disregard this notice.
What if a user is unable to download and successfully use the MYIO app?
If a patient or guest is unable to download and use MYIO, they will need to access the telehealth session by non-mobile device.
Will I still be able to join telehealth sessions on a mobile device without the app?
No, with the upcoming update, mobile users will be required to join telehealth sessions through the MYIO app. Joining using a mobile browser will no longer be supported.
What is considered a mobile device?
A phone or tablet (such as an Apple iPad) that can connect to the internet.
Serene Spirit’s electronic health management system, Valant, has initiated this change in order to alleviate common connection problems. We appreciate your patience as they work to make telehealth a better, more reliable experience.
Please call our office at (507) 322-6564 if you have any questions or would like our assistance.
Thank you!
Your Serene Spirit Team